Collecting your information
Occasionally you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. These services include posting on our forum or using our ‘Contact Us’ form. We will also need personal information in order to supply other products and services or to help us identify you when you contact us. When we collect this information we will only do so over a secure connection. If you communicate with us by email over the Internet you should be aware that the nature of the Internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control. We may combine this information with other information that we may hold about you if you are an account holder or have made enquiries of us before. We may also obtain information from publicly available sources such as the electoral roll, or other third parties who have a legitimate basis on which to pass on your information. We will act in accordance with current legislation and we will provide a link to our Data Protection Notice every time we invite you to submit personal information to us. Our Data Protection Notice is given below.
Informing you about products and services
We offer commercial vehicle related products such as breakdown services, MOT testing and vehicle inspections. By providing us with your contact details, you consent to being contacted by mail, telephone, fax, email, and SMS/MMS by Mick Gould Commercials Ltd to let you know about any goods, services or promotions of our own, which may be of interest to you. You can of course withdraw this consent at any time by contacting us to let us know.
What kinds of personal information about you do we process?
• Personal information that we’ll process in connection with all of our products and services, if relevant, includes:
• Personal and contact details, such as title, full name, contact details and contact details history.
• Records of your contact with us, such as emails, online enquiries and letters received in the post.
• Products and services you have used, as well as the associated payment methods for such services.
• Vehicle information, such as make and model, faults, repairs and repair costs.
• Criminal records information, including alleged offences. Such information is obtained from the Police Authority, on behalf of whom we carry out statutory vehicle recoveries.
What do we use your personal data for?
We use your personal data for the following purposes:
• Assessing an application for a product or service, including considering whether or not to offer you the product or service, the price, the risk of doing so, availability of payment method and the terms
• Managing the product or service you have with us
• Updating your records, tracing your whereabouts and recovering debt
• Managing any aspect of the product or service
• To follow guidance and best practice under the change to rules of governmental and regulatory bodies
• For management and auditing of our business operations including accounting
• To monitor and to keep records of our communications with you and our staff
• To comply with legal and regulatory obligations, requirements and guidance
• To facilitate the sale of one or more parts of our business
• To keep an accurate record of your vehicle maintenance/history and your account activity
We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent. We will not contact you, or pass your information to our business partners, for marketing purposes unless you have indicated your agreement that we may do so. Where we are making arrangements on your behalf we may need to pass your information to third parties to conclude those arrangements. For example, we may share your contact details with a subcontractor for an out of area breakdown or a specialist repair.
We are committed to treating your personal data with due care and in accordance with the GDPR principles.
Do you have to provide your personal information to us?
We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.
By submitting data to us, you give us consent to use your sensitive personal data e.g. credit card or banking details, solely for the purposes for which you submit it.
Do we do any monitoring involving processing of your personal information?
In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.
We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.
What are your rights under data protection laws?
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
• The right to be informed about the processing of your personal information
• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• The right to object to processing of your personal information
• The right to restrict processing of your personal information
• The right to have your personal information erased (the “right to be forgotten”)
• The right to request access to your personal information and to obtain information about how we process it
• The right to move, copy or transfer your personal information (“data portability”)
• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.
How we collect information about your visits to our websites
When you visit our web pages, we will download a ‘cookie’ to your computer. Our cookies provide us with non-personal statistical information about what you do on the website. For example: the duration of time a page was viewed, common paths taken through the site, data on screen settings and other general information. We use this data to improve the services on our site and to refine your experience of using our sites.
What is a cookie?
Cookies are text files that identify your computer (through what is known as an IP address) to our server. Whilst in some cases it may be possible, we do not use the IP address as a means of identifying you. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. You can do this through your Internet browser. If you have any problems finding this area, the ‘help’ function within your browser will be able to provide assistance. If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.
What should you do if your personal information changes?
You should tell us so that we can update our records in line with GDPR regulations. Please email firstname.lastname@example.org.
How to access your personal information or withdraw consent
If you believe that any of the data we hold about you is incorrect or being misused, you require information or would like to withdraw your consent, you may contact us at the below address:
Data Protection Officer, Mick Gould Commercials Ltd, Royal Oak Garage, London Road, Flimwell, East Sussex, TN5 7PJ.
Users aged 16 years and under
If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.
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